Note: We are currently not accepting new clients until we have enough resources to take care for all our clients. Existing clients are welcome to contact us anytime.
We recognize that travel is not about the journey; it is about the destination. Whenever our clients have liaised directly with airlines, they normally suggest that there are no seats available. Our award travel consultants have been booking awards for the past five years, and they understand the complexities behind maximizing the value of your frequent flyer miles.
How it Works
It starts off with you contacting us at AwardBooking AT MilesAndLuxury DOT com listing your origin, destination, travel dates, mileage balance and any other special preferences. We do the research and within 48 hours we respond with possible itineraries that enable you to use your current miles. With your confirmation we contact the airlines to complete your booking process. The best part is that we monitor your itinerary within 14 days of departure to make improvements on your flight schedule right up to your date of departure.
We offer a simple pricing structure:
US$20 / person / origin, stopover or destination.
Up to US$50 for special requests, including but not limited to requests to avoid fuel surcharges and avoid airports that have high airport taxes. This fee may be waived for award travel in Economy Class or redemptions using a frequent flyer program that is not based in North America.
US$25 for calling the airlines and booking the tickets on your behalf.
Up to 6% convenience fee of taxes and fees will be charged if Miles and Luxury issues the ticket on your behalf.
Note: Existing clients can request for the old pricing scheme.
For other queries, do not hesitate to contact us at AwardBooking AT MilesAndLuxury DOT com.
Our only form of accepted payment is through PayPal. We have a service guarantee – we will offer you a complete refund if you are not completely satisfied with the quality of our service!
We understand travel plans change. If the change was instantiated by the airline we will support you in establishing new flight options that work for you. If the change was instantiated by you, we will offer you a 75% discount on our existing fees and it will be treated like a new booking.